Patient Portal

Patient Portal Access

Questions?

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Forms

New Patient Information
Fees
Insurance-Form
Meds List
Pharmacy Update

Common Handouts

Low Potassium Diet
Avoid to Protect Your Kidney

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Office Policies

What to do when problems arise

We encourage you to handle questions concerning your medications, medical condition and treatment regimens during regular office hours which are 8:00a.m to 12:00p.m and 1:00p.m to 5:00 p.m. Monday through Friday.

We also encourage you to contact us during these hours if you feel you are developing problem. In general, we will be able to take care of your problems more effectively during these hours because we have access to your medical records.

If questions arise on holidays or weekends, we ask you to contact our office via answering service. The on call physician will make every effort to contact you and make any necessary arrangements to see you in the emergency room.

Should an emergency arise, our physicians are on call 24 hours a day, seven days a week. You may call our office and get the answering service who will contact the on-call physician. If you feel you must go to the emergency room, please call our office as your visit to the emergency room can be expedited if we know in advance that you are going to the emergency room. One some occasions you will be evaluated by the emergency room physicians who will treat the problem necessitating the visit or they will contact our physician for direction.

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Hospitalized Patients

Should you be admitted to the hospital for diagnostic testing or medical treatment, every effort will be made to minimize your hospital stay. While hospitalized, you will be visited by one of our physicians as needed. However, you will not necessarily see the physician you normally see in the office.
We realize that hospitalization time is a time of great stress and anxiety for both the patient and his/her family.  If family members have questions, we ask that your family be present when you are seen by the physician on rounds; if this is not possible, we ask that you restrict your family’s calls to regular office hours.  While hospitalized we may ask that other physicians from other specialties assist in your care. We will be happy to use the consulting physician of your choice whenever possible.

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Financial Considerations

We realize that medical care is expensive and can represent a considerable financial hardship for you.

Our fees are based upon the time spent with the patient, the time spent reviewing records and consulting with other physicians, the severity of the problem and the expertise required for specialty examination.

We participate with a number of insurance carrier/ plans.  You may call your insurance carrier to ask if the physician you are scheduled with is a participating provider.

We accept assignment for all insurance. By accepting assignment, we agree to accept as payment the fee that the insurance carrier allows for our service. Most insurance carriers pay directly to us. You will be billed for any deductible, co-insurance and non-covered service amounts provided by your insurance carrier.

It is important that you bring your insurance cards with you to each appointment and notify the staff if there are any changes in insurance, employer, address or telephone number.

Ultimately, it is your responsibility to assure that your insurance claims are submitted properly and payment received.   If you are without insurance, it is you’re responsible to contact our billing staff and set up a payment plan.  We will be happy to work with you to arrange payments so that financial burden in minimized.

All patients are expected to pay outstanding balances upon receipt of a statement from our office.

All patients are expected to pay deductibles and co-pays at the time of your visit. If you have an outstanding bill at the time of your visit, you will be expected to pay this balance.

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Telephone Calls to our Office

We have implemented an automated system in order to route calls to the appropriate person.

• For  Appointments press 2
• For  Prescription refills press 3
• For the Nurse press 4
• For Billing Staff press 5
• For Operator press 0

If you call is for one of the above and you press 0 for operator, the operator will route your call to the appropriate person.

Please leave a detailed message which includes:

• Patient name and date of birth
• Name of the person calling
• Reason for your call
• A telephone number you can be reached at for the next 48 hours.

Prescription refill calls are returned within 48 hours.

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Confidentiality

Your medical records are held in strict confidence. Your case will not be discussed with anyone without your permission.  Additionally, your records will not be released to anyone without your signed consent.

All request for medical records are processed within 48 hours of written request.

Upon arrival at our office you will be required to sign an authorization to release records for the purpose of filing insurance claims.

You will be asked to complete a HIPAA form which tells us who we can discuss your medical care with. Examples: husband, child, parent.

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Lab Facility

HIPPA & Privacy

• HIPPA Form
• Release Form 2
• Release Form 3

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